Last updated: May 23, 2026
1. Introduction
Changzhou MUSI Environmental Technology Co., Ltd. ("MUSI Technology", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when visiting coating-spray.com or contacting us through any channel referenced on this website.
2. Information We Collect
When you submit an inquiry through our online form, request a quote, or contact us by email, phone, or WhatsApp, we may collect the following business contact information: your name, company name, business email, telephone or WhatsApp number, country or region, product of interest, and a free-text description of your project requirements. We may also automatically collect basic technical information such as IP address, browser type, device type, referring page, and date/time of visit through standard web server logs.
3. How We Use Your Information
We use the information you provide solely to respond to your inquiry, prepare quotations, deliver technical proposals, communicate about ongoing projects, provide after-sales service, send transactional notifications related to your order or service request, and improve the security and performance of our website. We do not use your business contact information for unsolicited marketing campaigns.
4. Cookies and Similar Technologies
Our website uses essential cookies required for normal page operation and analytics cookies that help us understand how visitors use the site (aggregate visit counts, popular pages, traffic sources). No cookie on this website is used for cross-site behavioral advertising. You may disable cookies in your browser settings; the website will continue to function with reduced analytics on our side.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only with: (a) authorized service partners and logistics providers strictly as needed to deliver equipment, perform installation, or provide after-sales service for a project you have engaged us on; (b) professional advisors (legal, accounting) bound by confidentiality obligations; and (c) government authorities when required by applicable law. All third parties are required to handle your information with the same level of confidentiality applied internally.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. Inquiry data is transmitted over encrypted channels (HTTPS / TLS), and access to customer records is restricted to authorized personnel on a need-to-know basis. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure.
7. Data Retention
We retain inquiry and customer records for as long as necessary to provide the requested services, fulfill our contractual obligations, comply with applicable legal, tax, and accounting requirements, and resolve disputes. Typical retention is the project duration plus the warranty period. You may request deletion of your data at any time by contacting us at the email below, subject to legal retention obligations.
8. International Data Transfers
Our company is based in the People's Republic of China. If you are submitting your information from outside China, your information will be transferred to and processed in China. By submitting your inquiry, you acknowledge this cross-border transfer. Where required by your local law (for example, EU GDPR), we will rely on appropriate safeguards such as standard contractual clauses.
9. Your Rights
Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, object to or restrict certain processing activities, and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at the email below; we will respond within thirty (30) days of receiving a verifiable request.
10. Children's Privacy
Our website and services are intended for business-to-business communications and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the contact information you have provided. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Changzhou MUSI Environmental Technology Co., Ltd.
Industrial Park, Hutang Town, Wujin District, Changzhou City, Jiangsu Province, China
Email: lin@coating-spray.com
Phone / WhatsApp: +86 181 5173 1332
Office hours: Mon-Sat 8:30-18:00 (Beijing Time)
QQuestions buyers ask before ordering
quotation · price · lead time · installation · warranty
What information do you need to prepare a quotation?
Send part drawings or photos, the largest part size and weight, the material, the required output per shift, the paint or powder type and number of colours, and the available floor space, ceiling height and power or gas supply. MUSI engineers reply within 24 hours; a recommended configuration and quotation follow once your part data is complete.
How much does this equipment cost?
Budget depends on part size, throughput and the level of automation. Indicative ex-works ranges are published in our complete coating line cost guide; a configured quotation is prepared from your part data. Published indicative ex-works ranges: a complete powder coating line is roughly USD 75,000–230,000 semi-automatic, USD 200,000–600,000 for a standard automatic line and USD 600,000–2,000,000 for a high-throughput automated plant.
What is the lead time?
Standard configurations ship in 30–60 days from contract signing and down payment; custom configurations take longer. The delivery date is fixed in the contract.
Do you install and train operators overseas?
Yes. MUSI engineers carry out on-site installation and commissioning and give 3–5 days of operator and maintenance training. MUSI has delivered 800+ coating lines to customers in 36 countries.
What warranty and after-sales support are included?
12 months full-machine warranty, 36 months on critical components and up to 60 months on structural parts. International customers get 24-hour phone response and 72-hour on-site arrival; spare parts ship from the Changzhou headquarters.
Can the environmental equipment be supplied with the line?
Yes. VOC treatment (RTO, RCO, activated carbon, zeolite rotor), dust collection and paint wastewater treatment are supplied with the coating line under one contract; MUSI has equipped 50+ coating facilities whose projects all passed local environmental compliance reviews.