MUSI Technical Support Team

MUSI maintains a dedicated technical support team led by 1 senior engineer (professorship-level), with 8 senior engineers and 24 process engineers — totaling 30+ professionals — providing comprehensive technical services to global customers.

Team members have 10+ years average industry experience, covering pretreatment, powder coating, liquid coating, sandblasting, drying processes, and environmental treatment. We solve every technical issue customers face during line operation.

Scope of Technical Support

1. Process Optimization

Systematic optimization solutions for existing line bottlenecks:

  • Film quality optimization — uneven thickness, orange peel, sagging, poor adhesion
  • Energy optimization — through curing profile, fan VFD, heat recovery
  • Cycle time optimization — bottleneck analysis with process or equipment improvements
  • Powder utilization optimization — gun layout, voltage, recovery system upgrades

2. Parameter Commissioning

Full-process parameter commissioning for new lines or process transitions:

  • Pretreatment chemistry concentration, temperature, pH
  • Spray parameters (voltage, current, air pressure, powder output)
  • Curing temperature profile setup
  • Environmental equipment operating parameters
  • PLC program optimization and fault protection

3. Fault Diagnosis

Rapid diagnosis and resolution when equipment fails:

  • Electrical: drives, PLC, sensors
  • Mechanical: chains, bearings, cylinders
  • Process: film abnormalities, temperature anomalies, energy spikes
  • Remote support resolves 60%+ of issues without travel

4. Line Upgrades

After 5+ years, customer lines typically need upgrades:

  • Environmental upgrades — RTO/RCO addition
  • Automation upgrades — robots, vision, MES
  • Energy upgrades — oven heat recovery, VFD conversion
  • Process upgrades — solvent to water-based, powder, or UV

Technical Resources

  • Coating Lab: Customers can send samples to our Changzhou lab for trial testing — validating process feasibility before commitment
  • Case Library: 800+ project cases across multiple industries
  • Coating Partner Network: Cooperation with Nippon Paint, PPG, Akzo Nobel, BASF — joint solutions when needed
  • Academic Partnerships: Joint R&D with Jiangsu University, Changzhou Institute of Technology, Nanjing University of Science and Technology

Support Methods

  • Phone / Video Remote Support: 80% of consultation issues resolved remotely
  • On-Site Technical Service: For complex issues, engineers travel on-site (free during warranty period)
  • Specialized Technical Consulting: Deep consultations for specific needs (new process validation, line planning)
  • Annual Inspection Service: Annual maintenance contracts available — periodic preventive line inspections

Contact Technical Support

If your coating line has technical issues, contact MUSI's technical support team via:

  • Technical hotline: +86 181 5173 1332
  • Technical email: lin@coating-spray.com
  • Online consultation: Submit consultation form